Led initiatives to provide best-in-class customer service, resulting in increased customer satisfaction and positive feedback.

Analyzed sales data and market trends to implement effective sales strategies and sales growth.

Streamlined omni-channel operations to ensure efficient order processing and fulfillment, improving turnaround time by enhancing customer convenience.

Executed visually appealing floor sets and merchandising displays, driving increased foot traffic and engagement.

Managed daily store operations, including opening and closing routines, to maximize efficiency and maintain high standards of store presentation and organization.

Oversaw staffing, scheduling, and payroll management, optimizing workforce allocation to meet operational needs.

Created and delivered training programs for new hires and existing staff, enhancing team skills and engagement.

Enforced asset protection strategies and inventory management practices, reducing shrinkage and safeguarding company assets.